- We refund ALL full priced items that are returned in their original condition, excluding earrings, hats, hair bands and head wear.
- Items must be posted in the mail within 14 days of receiving your order. Any items posted after this time frame may be denied.
- Items must be returned in their original condition including tags, shoe boxes and sanitary labels to be eligible for either a refund or store credit
- Once Loumio has received your returned package, all returned items will be inspected before a refund or store credit is issued.
- BUNDLES – All items of a bundle must be returned together at the same time in order for a return to be approved and processed. We reserve the right to return-to-sender all partial items that are sent back for a refund.
- Loumio reserves the right to deny a return if items are returned used, soiled, worn or damaged in any way or have any form of excessive hair, perfume or scents on the fabric. These soiled or damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
- No restock fees.
- Please allow 2 business days for a refund to be processed from the date that the returned item is received by Loumio.
- Please allow 5 business days for a refund to be processed during holiday periods.
- You will be notified via the email address that the order was placed with once the transaction has been processed.
- Refunds will be issued to the credit card, PayPal or AfterPay account that the payment had originally come from.
***Please note if there may be an issue with your original payment type, you must notify our customer care team prior to making your return at [email protected] in order to organise alternative refund arrangements. Any issues that may arise with refunds to the original account due to Loumio not being notified are completely out of our control and Loumio will not be held accountable.
A Returns Sheet is included with your order that contains instructions on how to receive a refund for your item.